You (and Your Business) Can’t Live Without Twitter

Chris Barrett called me the other day. Chris is a reporter at the Providence Business News, and he is just the latest in a steady stream of reporters over the past few years to ask us about something we posted on Twitter. In this case, Chris was referencing a Tweet with news about our client the Quonset Development Corporation. (We also manage Twitter accounts for many of our clients.)

This is a good thing, since we like to talk to reporters about the great work our clients are doing. Twitter helps us do that, since the New Harbor Twitter account has a large number of reporters following it. Often, it leads to good stories about our clients. And Twitter is an easy way to start the conversation.

Over the past four years, Twitter has become a key tool in our effort to tell stories about our clients to the people who need hear them. For us, that includes reporters like Chris Barrett. Twitter also makes it easy to let people know what you’re up to or what’s on your mind.

It can provide your employees, or board members or fans and supporters with information about you that they can use to tell your story. It can give customers information they need to know about you. And it can establish you as a thoughtful observer in your particular industry or the passing scene.

Sure, some people use Twitter to share earth-shattering news like “I’m standing in line for coffee right now.” But it is also used for far more weighty things as well. There’s a reason why the Egyptian government shut down Twitter, and the entire Internet, in the past week – and before them, the Iranians. It has become a powerful tool – and a dangerous thing for dictators.

A tool like this is too powerful for you to ignore any longer. You, and your company, need to be on Twitter if you’re not already there. To find out how easy it is, sign up here: http://twitter.com/

Once you’re on, here are a couple short blog entries that can quickly help you make the most of Twitter, including a brief, 10 point orientation followed by these 50 key points about using Twitter for your business. Or if you’re ready to make a serious commitment to social media, give us a call to learn how we can help make it happen.

Questions? Shoot me an e-mail and we can talk.


Posted by David Preston

Famous for Being Famous

Somewhere along the way in our cynical universe the phrase, “Any publicity is good publicity” became the mantra in some quarters. In fact, it’s not true, and self-evidently so. Just ask BP, Goldman Sachs or Toyota if they’re pleased with the publicity they’ve received over the past year, and whether that publicity has made the company more profitable. Clearly, the answer is no.

But while “bad” publicity is rarely a good thing, there are a small handful of circus acts out there where Barnum’s old adage, "I don't care what you say about me, just spell my name right" still does apply. Primarily, this is reserved for those who are famous for being famous. Then, almost any publicity is a good thing.

For instance, Paris Hilton. Most of my clients (all, in fact – at least so far) would view getting busted for cocaine possession as a bad thing. But for Paris, it’s all in a day’s work. She gets coverage for the arrest; then she gets coverage for tweeting about the arrest; then she gets banned from a Las Vegas casino; then there’s the court appearance; then she gets publicity for the time honored Mick Jagger/Paul McCartney Denied Entry to Japan stratagem. It’s practically endless, but all feeds into her unending quest to be famous and talked-about (er, tweeted about).

For Paris, the “bad” publicity actually pays off, in a diversified, far-flung business empire which includes nightclubs, cosmetics, a clothing line, an energy drink (at least at one time), a best-selling autobiography published when she was 24 and, last, but certainly not least - herself! Paris reportedly gets hundreds of thousands of dollars just to show up at parties.

“If it's in Japan, I get more,” she once said. Great work.

So, yes, there are rare instances where any publicity is good publicity. But not many, and not if you take yourself seriously. Because unless you’re Paris Hilton, a rapper/gang-banger, Mike Tyson or PT Barnum, there are a lot of ways to get publicity that isn’t good, and is actually harmful. I wouldn’t recommend any of them.


Posted by David Preston

Lessons from Tuesday's Elections

Every election teaches lessons, and last Tuesday’s primary elections in Rhode Island were no exception. Here’s a brief summary of lessons learned:

1. An absence of polling data introduces an element of old-school uncertainty to campaigns that is actually kind of exciting – at least for the voters and observers. Independent polls aren’t in the budget for media outlets anymore, so we’re pretty much flying blind. Polls are also difficult to conduct in an era with fewer land lines and people who have less time to answer 15-20 minute questionnaires. For instance, on Tuesday morning it was anyone’s guess who would win races for Mayor of Providence and Attorney General – something that would have been unthinkable ten years ago.
   
   
2. The fragmented nature of TV advertising has made it too expensive for “down-ballot” candidates (i.e., everyone in Rhode Island except candidates for Governor or federal offices) to afford making a meaningful impression. There are some exceptions, i.e., Gina Raimondo, the Democratic candidate for General Treasurer -- a fundraising powerhouse. But newcomers without personal resources and some name recognition are at marked disadvantage.
   
   
3. With TV less of an option, radio, the web and an effective ground game that gets out the vote take on even more significance. David Segal, an underfunded candidate for Congress, got 20% of the vote in a four-way race with an impressive web presence, effective ground game, enthusiastic, committed supporters and an overall smart campaign.
   
   
4. The U.S. Supreme Court’s “Citizens United” decision has cleared the way for “independent expenditures” - constitutional expressions of free speech by companies and organizations for and against candidates in campaigns which had previously been illegal. But no longer. Nationally, corporations and billionaires are pumping millions into Congressional races, but here in Rhode Island it was organized labor that made the most prominent use of independent expenditures. Watch for much, much more of this as time goes on, until legislatures act to regulate the practice.
   
   
5. Because the participants can be mediocre, and the results are often mediocre – or less -- successful businesspeople sometimes think they can parachute into a campaign and win. They would be wrong. In this election cycle there have been a few examples in Rhode Island where success in business has not translated into success in politics. Here’s my advice for political newcomers: Get the most experienced, savviest help you can find with an up-to-date understanding of what it takes to win in 2010 (or whatever election year you happen to be in), be prepared to spend a great deal of your own money, and absolutely be ready for Prime Time when the curtain goes up. Why? Because politics is a whole different ball game (or plumbing job.)
   
   

Posted by David Preston

Media Training for Generals

Last week I conducted media training with the board of my client, the R.I. Society of CPAs. Based on the events of the last 24 hours, I think it’s fair to say that the CPAs are probably better equipped to successfully manage their media relationships than (now retired) Gen. Stanley McChrystal and his staff.

Here are four points straight from New Harbor’s media training presentation that Gen. McChrystal might want to ponder in his retirement.

• DON’T say anything you don’t want to see on TV or in print attributed to you.

This is Rule #1. If they quote you and you didn’t say it, you might be able to get it fixed (yes – even then, only “might.”) But if you said it, you own it. And as the years go by, it gets increasingly difficult to ensure that the pieces of your interview a reporter uses are even put in the right context.

When President Obama said the General exhibited “poor judgment,” he wasn’t kidding. This is basic stuff.

• Set limits. Don’t let a reporter go on an indefinite fishing expedition.

Two weeks, practically uninterrupted access?! Big, big mistake. It’s hard enough not to say anything you regret in an hour, never mind two weeks.

• DON’T say anything ironic or sarcastic. Think twice about trying to be funny – it usually doesn’t work, especially in print.

Gen. McChrystal and his team never claimed to be misquoted, or taken out of context – they just came out with their hands up. But if you get too comfortable, the temptation to try your new stand-up routine can become overwhelming. Don’t do it!

• DON’T assume the microphone, camera or tape recorder is off immediately before or after an interview.

As long as the reporter is there, you should assume you are on the record and anything you say is “in play.” (I talked about the dangers of “Off the Record” here.) In fact, my rule is that if there’s an interview taking place or a reporter on the premises, I carefully consider everything I say until that’s no longer the case.

And finally, question the concept of “reporter as friend.” Clearly Gen. McChrystal and his team got awfully comfortable with Michael Hastings of Rolling Stone – way too comfortable. Perhaps after two weeks they saw Hastings as one of their group, or even a “friend”. Very dangerous. There are some reporters I consider to be my friends, and I’m always “friendly” with all of them. But when they’re working, they simply cannot be expected to do what your friends routinely do – overlook all the silly, unwise, injudicious or out-of-character things you may say.

When it comes to interacting with the media, it’s all on the record. Even between friends.